Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Golden Fossa Lighting (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://goldenfossa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lamp came quickly. Thank you. Packing is great. No damage. Quality at altitude, as in the description. It shines well. I have won this lamp for 0,76 rubles. Sending the goods fast, thank you very much. I will order in this store a lamp in this style, very beautiful and original.
Delivery to Belarus is fast. Shipping paid. I went to holyawa, but the delivery was almost 10 dollars. I have long wanted to buy this. The lamp is great. Everything was well packed.
Everything works. I ordered two, black and white. Delivery is less than two weeks.
All the bulbs are on fire. It looks cool. Set with screws for fastening to the wall and plug-adapter. Very fast delivery, less than 2 weeks.
Thanks. finally arrived. Delivery was not so long. Overall I quite happy.
Superb lamp I highly recommend congratulations bravo
The parcel was delayed on the way (53 days from payment to receipt of RB Minsk) and so everything is OK.
Everything is fine, order arrived in Samara rather quickly, exactly the same as the description. Thank you for style
Very happy with the quality of and fast shipping!!!
Perfect!!! Very nice lamp. Received quickly and very well protected. Perfect for my rehearsal room Thank you store I recommend
It came fast enough. From the Post Office was drafted an act, apparently at the customs office that the packaging was damaged, but Glory to the eggs, the bra came whole and working. Until they have installed, there is repair. I took a warm light. Now the only question, but how to change lamps if they burn?))
Thanks to the store for offering on sale
I did my best - savings for Unique High Aluminum Wall Lamp didn't go in vain. Quite happy with the purchase
I thought that there would be more size, but when I turned on-I realized that I no longer need it, it shines bright, it's convenient to read in such a light. All fasteners are included. The main minus-you can see all the uneven on the wall, so you have to make repairs
just received, no flaws found
I did my best - savings for Unique High Aluminum Wall Lamp didn't go in vain. Quite happy with the purchase
Awesome deal! It's safe to say it's the cheapest price for
Lamp bomb! Hung and in the corridor, pasted acrylic mirror bricks behind him. Looks great. In St. Petersburg, the same in 2.5 - 3 times more expensive. And obviously bought on Ali. Almost does not heat.
looks like a great quality promduct i recommend..
I was contemplating where to buy Unique High Aluminum Wall Lamp online before I found this shop, and now no doubts are left
Very fast shipping, as described. I recommend this shop. Thank you very much :)))
that's a bargain! looks perfectly
Very good product, well packaged, good light diffusion.
The quality of the terrible for the price I recommend very good article
Unique High Aluminum Wall Lamp with a discount was a really lovely purchase. i am sure i will order again next month