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Easy returns and refunds
Free shipping worldwide
Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Golden Fossa Lighting (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://goldenfossa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The lamp is wonderful beautiful, very fast delivery, super packing also very fast suport. Thanks again. Supplier highly recommend.
This lamp is worth ordering, the price is moderate, I recommend it to everyone
I thought it would take a long time for the delivery to be in Canada. Didn't expect it to be so fast. Sending express shipping was the right decision. The customer replied that the quality of the product is very good, and it is recommended to order
I installed it around the mirror, it looks very nice!
Everything is whole, came quickly, beautiful, until they hang.
We needed them for a hallway. Everything correct, very fast shipping.
Just moved house and discussed ordering a registration with my husband. This store is very professional and patient in answering our questions, I am very satisfied with their products. I thought it would take two months to arrive in the United States, but I didn't expect to receive it in less than a month. Thanks to the seller's reminder, we chose fast delivery. It was a very satisfying shopping experience.Recommend everyone to order
I am a drop shipper and have been working with this store for a long time. My clients are all over the world. I highly recommend everyone to order here. Because their products are of good quality, fast delivery, perfect packing，professional service, and guaranteed after-sales. Since this is a special period of the epidemic, I would like to give you a piece of advice. If the recipient country is the United States, Canada, Mexico, Australia and Israel, remember to tell the seller to send fast delivery, even if the price is a little more expensive. I have had a very bad experience ordering from other stores before. Those sellers sent regular shipping to the US. My client took almost 3 months to receive the package. This seller is very responsible. Recommended for everyone to order
Get them! They’re perfect.. and shipped so fast. Self installed no problem. No grounding wire FYI if that matters to you.. bulb recommendations are for 35w or less bulbs (we used Phillips hue for added fun)
Very pleased with our lamps
I am very fortunate to order from this store. The products I ordered from other stores last year have not been received yet. I was so happy when I learned that this store only ships with fast shipping in Canada. The package is very good. Product quality is good. Shipping time is fast. Buyers from Canada are recommended to order here
High quality lamp! Due to circumstances shipping took 1 months to the Netherlands.
The store sent the goods very fast, because I know that the package fee to send to the United States is a bit expensive. I contacted the seller and said it's okay, you send fast shipping. I am willing to add shipping. Due to the special period of the current epidemic. Normal shipping is very slow. So I decided to send fast shipping and it was the right decision.
I am a drop shipper from the UK and have ordered here many times. My customers love their lights and they ship very fast. After sales service is very professional. I am very satisfied
This lamp is more beautiful than I imagined. Seller shipped super fast. If the destination is the United States, I recommend choosing the aliexpress standard shipping way. Although the price is a bit high, the shipping time is greatly shortened. marvelous