Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Golden Fossa Lighting (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://goldenfossa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I firstly bought Loft Style Glass Pendant Lighting when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
nicely made!
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
so cool , thanks!
My product arrived in time. Thanks!
Chandeliers are excellent! Thank you to the store, everything was packed very reliably. Everything came safe and sound. Unfortunately, the chandeliers will be hung only in a month, so for now without a photo.
For any budget Loft Style Glass Pendant Lighting is a good choice
Hello. 1 lamp come with chips, but the video is not засняли decompression-count, that evidence does not. 2nd kind of rules, hanged, when протирали-went to crack! Both ceiling diameter 20 cm, the chips. The other pull all the rules. Then round wrong were packed, and underwent physical effects from outside. If it does not stick chips-then you will have to book 2 new-they have with the delivery of RF but something I'm afraid, suddenly it party all is chipped. And what kind of glass that wiping fragile girl crack? Continue to unpacking will take video. Large negative these lamps is to wipe ceiling inside-to completely remove the lamp, etc. to. Bowl can be removed only at the top! If you knew, do not be ordered-maybe it's difficult to say.
Everything came quickly, thank you, I am really happy.
thanks a lot! excellent work
Good chandelier
I was contemplating where to buy Loft Style Glass Pendant Lighting online before I found this shop, and now no doubts are left
good quality of my new . i was a bit worried but it's fine.
Not yet installed. I will add feedback later
this store asks the lowest price for Loft Style Glass Pendant Lighting in the universe. had a fun time talking to the seller
Order 3 ball, it's safe, but paint over is not very much. One grid not big dent. Compound mesh also welded so-so, not very carefully. Waiting for delivery 1 circle to connect all 3 lights, can then added a review with photo. Seller is responsible for the fast, delivery direct home delivery boy.
man, i love it
Very quickly sent the order, corresponds to the description. in action have not yet seen
Venu intact pas of notice
I find it very good; Arrived pretty quickly.
Hello very good, I'm pleased with it
is awesome! And the store is also great.
Such a cheap online is a great deal! thanks to the store
It is most likely the cheapest Loft Style Glass Pendant Lighting online out of all the options I've looked up. Thanks to the store owner
It's safe to say it's the cheapest online. The store is my hero!