Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Golden Fossa Lighting (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://goldenfossa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast and safe delivery. Great material. Recommend this product! thanks!
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
my relatives are so glad with Nordic Style Geometric Pendant Lighting! This is the most unbelievable item ever! me and my buddy would recommend this obtaining. It was received so fast, the evaluated delivery was ten days later and it came quicker than in nine days after buying it! remarkably gratified with the acquiring and with the customer service. And this asset, topped the expectations for theprice.
good stuff, really happy with it
It was awesome to get Nordic Style Geometric Pendant Lighting online on such favorable terms
For any budget Nordic Style Geometric Pendant Lighting is a good choice
probably the cheapest Nordic Style Geometric Pendant Lighting online. glad i found the store!
recommend this ! good price and quality!
I'm happy. I did not use it yet, but everything looks fine.
This is apparently one of the best, if not the finest options of thistype I have ever had the privilege to use. I believe it is a good deal. It arrived prior to what was it was predicted and saved me a lot of hassle, since I needed it at an early date. I was surreally gladdened with the customer service. I praise) everything about the {{product itself, have not marked any causes tobash. entirely recommend.
My order was very well packed. It looks very nice.
Thanks, my Nordic Style Geometric Pendant Lighting arrived in time and in perfect condition. I am completely satisfied with my order.
It all came as it ordered.
Store A++++
got Nordic Style Geometric Pendant Lighting recently, wasn't disappointed
For my budget, Nordic Style Geometric Pendant Lighting is the perfect solution. This shop rocks!
awesome . thank you!
Utterly happy with purchase. Thanks to the store!
Nice product and quality, looks really amazing!
Nordic Style Geometric Pendant Lighting totally conforms to the description
Amazing product.. arrived very fast... Thanks!
hope to order Nordic Style Geometric Pendant Lighting again soon, it's something
totally lived up to my expectations. superb store
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
Product really beautiful, thank you very much)