Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Golden Fossa Lighting (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://goldenfossa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the product. Good quality and shipped very fast thank you!!!
It's perfect. Delivery was very very fast comparing to others. It's really nice quality. I recommend it without a doubt.
Thanks. finally arrived. Delivery was not so long. Overall I quite happy.
was greatly satisfied with the order
Fast shipping! Really good quality. Thank you!
it's most likely the cheapest in an online store. happy with the order!
Very very fast shipping!))
Everything is fine, advise this to everybody
Cheapest Simple Waterproof LED Wall Light online i guess. i must say the quality is more than decent, so the purchase was a great one
everything's up to standard
really good quality, I didn't expect it. A+++++
I like this product! Shipping is very fast! Quality super!
Very good!
The product meets the description, according to the feeling of quality materials. Upon arrival, I checked the lamps-all of the 15 were fixed. The item was shipped out the day after the order. Product and store recommend.
Buying from this store has exceeded all my expectations. Thanks for !
my friend is so comfy with Simple Waterproof LED Wall Light! This is the most mind-blowing product ever! me and my siblings would recommend this deal. It was sent out so fast, the anticipated delivery was ten days later and it came less than in ten days after purchasing it! remarkably content with the obtainment and with the customer service. And this item, outpaced our expectations for thecost.
The material is pleasant to the touch. I'll see later how it is in operation, but right now I'm happy.
The Simple Waterproof LED Wall Light is nice. The store support service was perfect.
overly excited about receiving it!
was delivered in 2 weeks. The quality is good. Recommend.
The store offers the cheapest Simple Waterproof LED Wall Light online. Nice buy!
Came. Very good. Later Upload pictures connected.
Low cost Simple Waterproof LED Wall Light is something i was searching for quite a long time. this place really made my dream come true
Week was Israel. מושלםםםםם working good
totally worth its price